Support & Maintenance
At NSP Online we support your IT, technology warranties and industry specific systems as part of our continuing commitment to provide you with a superior alternative. New Horizon's hardware & software maintenance service provides a comprehensive array of support services to assist in the repair of all types of branded and unbranded Server, Desktop, Laptop & Peripherals including Monitors and Printers. The Services are designed to meet the budgetary demands of all customers from Large Enterprises to Small set-ups, who require the guarantee of repairs for their IT Equipment.
Our Hardware Maintenance Services will help simplify management, cut costs and boost performance with onsite and remote services from a single source - minimizing your expenditure while maximizing the performance of your IT equipment.
The arrays of services offered are:
- Annual Maintenance Agreement with Parts & Labor
- Annual Maintenance Agreement without Parts
- Per-Call On-Site Support & Services
- Carry-in Equipment Repair & Diagnostic Services
- Provisioning of Resident Engineer(s) for Support & Services
Most of our technical resources are former employees of world's leading IT manufacturer having prestigious IT industry certifications and trainings to fulfill the business expectations of our valued customers. Salient features of New Horizon's Hardware Maintenance Services include:
- Dedicated Service Desk
- Preventative Maintenance & Health check options
- Case Management - via email or via Phone
- Choice of Response Times
- Highly skilled & qualified engineers
